This Privacy Policy explains how Cost Cutter Packaging (“Cost Cutter Packaging,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit costcutterpackaging.com (the “Site”), request a quote, order samples, place an order, or otherwise interact with us. By using the Site or our services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us. When you request a quote, contact us, order a sample kit, or place an order, we may collect your name, email address, phone number, company name, shipping and billing details, and your order specifications (such as box type, dimensions, quantity, materials, and finishes). We also collect any artwork or reference files you upload and any message you send us.

Payment information. Payments are processed by our third-party payment provider(s). We do not store full payment card numbers on our own servers.

Information we collect automatically. When you use the Site, our service providers and we may collect device and usage information such as your IP address, browser type, operating system, pages viewed, links clicked, referring pages, and dates and times of access, using cookies and similar technologies.

Information from third parties. We may receive information about you from analytics, advertising, and service providers, and from partners who help us operate our business.

2. How We Use Your Information

We use the information we collect to:

  • Prepare quotes, and process, fulfill, and deliver your orders;
  • Communicate with you about quotes, orders, samples, and customer support;
  • Send you marketing emails and, where you have opted in, SMS messages;
  • Operate, maintain, and improve the Site, our products, and our services;
  • Detect, prevent, and address fraud, security, and technical issues; and
  • Comply with our legal obligations and enforce our terms.

3. How We Share Your Information

Service providers. We share information with vendors who perform services for us, such as payment processing, printing and production, shipping and fulfillment, email and SMS delivery, live chat, analytics, and hosting. These providers may access your information only to perform services on our behalf.

Legal and safety. We may disclose information to comply with applicable law, regulation, legal process, or governmental request, and to protect the rights, property, or safety of Cost Cutter Packaging, our customers, or others.

Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and, where applicable, support advertising. Essential cookies are required for the Site to function. Analytics and advertising cookies help us understand usage and reach the right audiences. You can control cookies through your browser settings and, where offered, our cookie banner. Blocking some cookies may affect how the Site works.

5. Text Messages (SMS)

If you opt in to receive text messages from us, we may send you order updates and, where permitted, marketing messages. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance. Consent to receive marketing texts is not a condition of any purchase.

6. Email Communications

You can unsubscribe from our marketing emails at any time using the link in any such email. We may still send you non-promotional messages related to your quotes, orders, and account.

7. Data Retention

We keep your information for as long as needed to provide our services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.

9. Your Privacy Rights and Choices

United States (including California). Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights.

Canada. If you are in Canada, you may have the right to access and correct your personal information under applicable law, including PIPEDA. Our electronic marketing messages are sent in accordance with Canada’s anti-spam legislation (CASL), and you may withdraw consent at any time.

How to exercise your rights. To make a request, contact us using the details in the “Contact Us” section below. We will respond as required by applicable law and may need to verify your identity before acting on your request.

10. Cross-Border Data

We operate in and serve customers across the United States and Canada, and your information may be processed in either country. By using our services, you understand that your information may be transferred to and processed in these locations.

11. Children’s Privacy

Our Site and services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Third-Party Links

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and, where appropriate, provide additional notice. Your continued use of the Site after changes take effect means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: